Frequently Asked Questions
Everything you need to know about shopping with CREAMCY
What are your shipping rates and delivery times?
We offer standard shipping on all orders. Domestic delivery typically takes 3-7 business days, while international shipping can take 10-21 business days depending on your location.
What is your return policy?
You can return any unused and unopened items within 30 days of delivery. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
CREAMCY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I contact customer support?
Our dedicated support team is available Monday through Friday from 9 AM to 5 PM EST. You can reach us via the contact form on our website or by emailing support@creamcy.com.